Returns & Warranty

At Klairex, we design our products to be experienced with confidence. Should your order not meet expectations, we offer a clear and transparent return process.

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Returns

You may return your order within 14 days of delivery, in accordance with EU consumer regulations.

Returned items must:

Be unused and in original condition

Be returned in the original packaging

Show no signs of wear, damage, or use

For hygiene and safety reasons, used diffusers, opened refills, or consumable products cannot be returned, unless faulty.

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Return Process

To initiate a return, please contact us at
support@klairex.com

Include your order number and reason for return. Our team will provide return instructions.

Returns sent without prior approval may not be accepted.

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Return Shipping

Return shipping costs are the responsibility of the customer

We recommend using a tracked shipping method

Klairex cannot be held responsible for returns lost during transit.

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Refunds

Once your return has been received and inspected, you will be notified by email.

If approved:

Refunds are processed within 14 business days

The refund will be issued to the original payment method

Original shipping costs are non-refundable

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Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
Include clear photos of the item and packaging so we can assist you promptly.

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Need Assistance?

If you have questions regarding returns or refunds, please contact us at
support@klairex.com

We are happy to help.

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Warranty

Every Klairex product is crafted with care and attention to detail. Our warranty reflects our commitment to quality and reliability.

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Warranty Coverage

Klairex products are covered by a 24-month warranty from the date of delivery.

This warranty covers:

Manufacturing defects

Material or functional faults under normal use

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What Is Not Covered

The warranty does not cover:

Normal wear and tear

Damage caused by misuse, neglect, or improper handling

Accidental damage, drops, or water exposure

Unauthorized modifications or repairs

Consumable items, such as fragrance refills, are excluded unless defective upon arrival.

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Warranty Claims

To submit a warranty claim, please contact
support@klairex.com

Include:

Your order number

A clear description of the issue

Photos or videos demonstrating the defect

Our team will review your request and advise on the next steps.

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Resolution

If a warranty claim is approved, Klairex may, at its discretion:

Repair the product

Replace the product

Offer an appropriate solution

This warranty does not affect your statutory rights under applicable consumer laws.

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Need Assistance?

For warranty-related questions, please contact us at
support@klairex.com

We are here to assist you.